CONNECTION. HUMANITY. CHANGE.

© 3rd Conversation, powered by X4 Health Inc.

STORIES

When we establish human connections within the context of shared experiences, we create community wherever we go.

- Gina Greenlee

This was my first time sharing my story to anyone and I felt heard and powerful afterwards.

- Patient 

I came into the room thinking, ‘Who do I know?’ But as the evening wore on, it didn't matter. We [patients and providers] had an equal amount to learn from each other.

- Clinician 

[I realized that] patients aren’t intentionally omitting things from me, but because they are trying to be protective and don't want to be a burden.

- Clinician

I saw a lot of heart from providers . . . Getting to know providers was a big piece of this. I truly felt heard in this space. I'm going to continue to speak.

- Patient 

I don't always feel I get the opportunity to see raw truth, raw emotion from providers, so I feel like I was able to hear and experience the provider as human instead of purely professional.

- Patient 

My burnout level is so high, but it’s never because of my patients. What drives me to come to work is my patients.

- Clinician

Both groups [professionals and patients] are seeking connection in an environment that isn’t able to support them.

- Clinician

I’m going to be more sensitive of the provider side of the equation. I’m going to write a thank-you note to all my doctors tomorrow.

- Patient 

Providers and patients want same thing.… It’s insightful to hear from patients personally. I want to take this conversation to larger audiences including health policy experts and politicians.

- Clinician

As patients, how can we make it easier for them to do their job, and how can they make it better for us? The more we know about what providers are up against, the better patients we will be.

- Patient 

As a provider, I feel I can’t advocate for myself; I want to advocate for my patients. But if we both want to advocate for the same thing, I feel more comfortable about that. If it’s good for me and it’s good for them, let’s roll with it!

- Clinician

I liked being able to discuss my concerns with the providers and learn we all have the same concerns. I want to continue to explore the needs that we have here.
 

- Patient 

I learned that what I value is almost exactly what my patients value. I am recognizing that continuing to involve my patients in my day and in my experience helps me seem human to them in that context.

- Clinician

I appreciated the openness that we shared in our conversation. It seemed really natural. It’s because we share the same mindset of wanting to improve and go forward

- Patient 

In describing what she calls 'ministry of presence,' a health professional said, 'Sometimes all you’ve got [is just being present] and it’s so powerful and so helpful just for people to not feel alone for a few minutes.'

We don’t get the opportunity to be in a situation where we can tell our stories and hear other stories. . . . We as patients need to learn from the doctors’ perspective that they are human beings, too.

- Patient 

There is so much gratitude for my doctor when I have trust.

- Patient

It’s nice to hear ‘physicians are humans, too’ because it’s something we don’t hear.

- Clinician